1. Information We Collect

Depending on how you interact with Flowmore, we may collect:

• Contact information: Your name, email address and any other details you voluntarily provide.
• Business information: Information about your organization, processes, goals or project requirements.
• Communications: Messages and inquiries submitted through our contact form or other correspondence.
• Technical information: Information such as IP address, browser type, device information and website activity that may be processed through hosting, security or analytics systems.
• Client project information: Information you authorize us to access or process when providing consulting, AI implementation or automation services.

We aim to collect only the information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use personal information to:

• Respond to questions and service inquiries.
• Discuss potential projects and provide proposals.
• Deliver AI consulting and automation services.
• Communicate with existing clients.
• Maintain, secure and improve our website.
• Manage business records and legal obligations.
• Send marketing communications where you have provided the required consent.

We do not sell your personal information. We do not use contact form submissions to send unsolicited marketing messages.

3. AI and Automation Services

Flowmore designs and implements AI-powered workflows, assistants, integrations and business automation solutions.

Some projects may involve third-party AI platforms, cloud services or software providers. Where personal or confidential information must be processed through these systems, we will work with clients to identify appropriate tools, permissions and safeguards.

We encourage clients not to provide sensitive personal information or confidential business records during an initial inquiry unless specifically requested through an appropriate secure process.

Project-specific data handling, third-party processing and confidentiality requirements may be addressed in separate client agreements.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functions, security, performance and analytics.

Where analytics or optional tracking technologies are enabled, they may collect information about how visitors interact with the website, such as pages visited, device type and approximate geographic region.

You can manage cookies through your browser settings. Where legally required, we will obtain consent before using optional tracking technologies.

5. Third-Party Service Providers

We may use trusted service providers to support website hosting, contact forms, email delivery, security, analytics, customer management and client projects.

These providers may process information on our behalf only as necessary to perform their services or as otherwise permitted by applicable law.

Some providers may store or process information outside Canada, where different laws may apply. We take reasonable steps to consider privacy and security when selecting service providers.

6. Sharing and Disclosure

We may disclose personal information:

• To service providers supporting our operations.
• With your authorization for a client project.
• When required or permitted by applicable law.
• When reasonably necessary to protect our rights, systems or users.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without appropriate consent.

7. Data Security

We take reasonable administrative, technical and organizational measures appropriate to the sensitivity of the information to protect against unauthorized access, loss, misuse or disclosure.

No website, transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining client relationships, meeting legal obligations and resolving disputes.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or withdraw consent where permitted.

You may also contact us with questions about how your information is handled or request deletion where appropriate.

We may need to verify your identity before fulfilling certain requests, and some information may need to be retained for legal or legitimate business purposes.

10. Children’s Privacy

Flowmore’s website and consulting services are intended for businesses and professional audiences, not children.

We do not knowingly solicit personal information from children through our website.

11. Canadian Privacy Laws

Flowmore is based in Toronto, Ontario, Canada. We aim to handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

12. Changes to This Policy

We may update this Privacy Policy as our services, technologies or legal obligations change.

The latest version will be published on this page with an updated revision date. Where required, we will provide additional notice or seek consent for material changes.